Refund policy

30-Day Money-Back Guarantee

We want you to love your Lumalily mask. If you're not happy with your purchase, you can request a refund within 30 days of delivery.

How to request a refund
Email lumalilysupport@gmail.com with your order number and the reason for your request. We'll reply within 2 business days with next steps.

Damaged or faulty items
If your mask arrives damaged or stops working within 30 days of delivery, email us a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind
If you'd like to return an item for any other reason, it must be in its original condition with all parts included. We'll email you the return address. Return shipping costs are the customer's responsibility, and we recommend using a tracked service. Once we receive the item, we'll issue a refund for the purchase price.

Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show the refund.

Lost in transit
If your order is lost in transit, we'll reship it free of charge. See our Shipping Policy for details.

Questions? Email lumalilysupport@gmail.com.

Free US Shipping

We offer free standard shipping on every order to the United States.

Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

Delivery time
Once shipped, orders usually arrive within 8–15 business days. You'll receive a tracking number by email as soon as your order ships.

Delays
If your order will arrive later than our estimate, we'll email you with an updated delivery date. If the new date doesn't work for you, you can cancel for a full refund.

Taxes and duties
All import duties are included in the price. You won't pay any extra fees on delivery.

Lost or damaged orders
If your order is lost or arrives damaged, email lumalilysupport@gmail.com within 30 days of the expected delivery date. Please include your order number and, for damaged items, a photo. We'll reship your order free of charge.

Wrong address
Please double-check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We can't change an address once the order has shipped.

Where we ship
We currently ship within the United States only.

Questions? Email lumalilysupport@gmail.com.